Online Help
This web site contains useful information and lists of things to check if you
are unable to get you computer connected to and registered on the network or if
you have general computer problems.
If you are having problems to Connecting to and Configuring Your Computer For the
Kalamazoo College Network, click here
You can also see what information you will need to register your computer on
ReNet Here
Residential Computer Consultant (RCC)
Each Residence Hall has a Residential Computer Consultant (RCC) to assist with any
problems related to connecting your computer to the network. RCCs are students hired
by Information Services to provide some support to students on ResNet. Each RCC will
set up a schedule (usually evenings) with times that they are available to help. The
RCC will also place a signup list on their door. If you need help, just put your name
on the list, or see the RCC in person during their posted hours.
RCCs do not repair hardware problems on your computer or your peripherals (printers,
monitors, scanners, etc). Your property is your responsibility. The RCCs may assist
you with getting your network card installed correctly. However, we can not guarantee
that we can make your network card work in your computer. Every year, there are a
number of student systems that require the student to buy a different brand or model
of network card to be compatible with their computer.
Please note:
- RCCs are students and have school work and other activitites, just like you do.
- They are paid a limited number of hours per week.
- Their schedule for RCC work is based upon the hours that they work and the times that
fit into their busy schedules.
- Please do not bother them with computer problems outside of their posted hours, unless
you make prior arrangements with the RCC.
Help Desk
The Help Desk is open 8-5, Monday through Friday. If you are using software that is
standard for the Computer Labs, then you may be able to get some help. The primary
responsibility for the Help Desk are faculty, staff, and Computer labs. These areas all
use standardized computer hardware and software. The Help Desk does not support
non-standard software or any student-owned hardware.
The Help Desk can change passwords, remove viruses from floppy disks, and give directions
for many standard operations in software packages.
Vendor Support
Software
Many vendors provide online support from their website. Here are some links to several
popular software vendors:
Hardware
If your hardware is still under warantee, and your system is malfunctioning, then you
should contact the retailer or manufacturer where you bought it.
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