Tech Support: How to Get the Wi-Fi Working for You

By Kamalaldin M. Kamalaldin and Raj Bhagat, Contributors

Even after ushering in an improved Wi-Fi configuration, Kalamazoo College still receives complaints regarding its on-campus internet connectivity.

The first difficulty students encounter is getting connected to the Wi-Fi. “The Wi-Fi login process is very confusing and cumbersome,” says Prachi Goyal ’17. “I wish they helped us with it during orientation.”

In regards to this issue, there is very little the College or anyone can do. Built in a metropolitan area, “K College must provide students and staff protection against outsiders,” cites Greg Diment, Chief Information Officer at K. “K’s security system insures that devices have the proper anti-virus before connecting them to the network.”

To allay the issue, the College is trying to make the Wi-Fi password more accessible to students by streamlining the verification process.

Another major complaint is the performance of the Wi-Fi. “Sometimes, when I’m trying to play a game online, I get horrible connection and that ruins the entire experience,” remarks Andrew Buisson ’17.

Although the Wi-Fi may be lethargic, the performance is nothing that can’t be remedied. Students typically don’t exceed 200 mbps in usage at any given time. The school’s upgraded internet usage ceiling this year is 240 mbps.

There are brief peaks that exceed 240 mbps, but the students’ use of the internet remains below estimates. “Plugging a computer to the Ethernet port will always provide a faster connection than Wi-Fi,” says Diment.

A second helpful technique is to simply avoid high internet traffic. Data usage peaks between 10:00pm and 1:00am, and between 8:00am and 12:00pm.