For more information about telephone services, phones, lines, and conference calls at Kalamazoo College, see Telecommunications Resources for the College Community.

Telephone User Guides

• Voice Mail User Guide (office phones only)

Telephone Problems

If you are having trouble with your phone, here are some things to try before you call the Help Desk. This will help you determine the problem and help us fix it.

To determine whether the problem lies in the line (the telephone cable that runs through the walls and to the phone company) or in the instrument (the telephone itself), try the following:

1. Try the instrument you experienced the problem with on another phone line that you know is working.
2. Try the phone line on which you experienced the problem with another instrument that you know is working.

If you try procedure number 1 and the problem occurred on the second line as well, you know the problem is in the instrument. Call the Help Desk to request assistance at 337-5800. Please tell us the telephone number of the problem line, a number at which you can be reached, and the location of the problem line. If the problem does not occur on the second line, we know that the instrument is not the main problem. Please try procedure number 2.

If you try procedure number 2 and the problem occurred with the second instrument as well, we know that the problem lies in the line. Call the Help Desk at 337-5800 to have the line serviced. We will need the following information: the phone number of the problem line, a phone number at which you can be contacted, and the physical location of the line. If the problem did not recur with the second instrument, please try procedure 1 to determine if the problem lies in the instrument.

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